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Centre Risk Assessments COVID-19

To ensure both the safety of our customers and colleagues as we reopen all locations of our business, we have followed the Government guidance to help reduce the spread of coronavirus during the pandemic. Below you will find our Risk Assessments for each of our 3 centres which detail all areas reviewed along with commentary on each section.

Basildon Centre
Manchester Centre
Wickford Centre

Basildon Centre

Date of Completion:

Completed By:

Site Name:

Site Location:

1st June 2020

Paul Foster

Basildon

SS13 1DJ

Planning To Re-open Checklists / Important Considerations

COVID-19 SPECIFIC

Completed By

Comments

Planning – know it inside out / review and rehearse

All senior staff

Planning complete

Layout – test the layout / customer route / seating

PF

Layout reviewed for staff and customers,1 way system, social distancing can be maintained

PPE – supplies / replacement procedures

PF

Face masks to be provided for garage staff, handover staff, customers if they would like them

Chemicals – what / where / how – re-fill bottles

PF

We will use cleaners for the office, some chemicals in the garage, there is a special compartmentalized storage area for chemicals. Warning signs will be in place

Cleaning – appoint specialists / obtain certificates

PF

Brand new site, and left untouched for more than 72 hours

Inspect – carry out torch checks, internal audits

PF

None, we have emergency lighting

Transition points – emphasis on cleaning

PF

Transition / choke points identified

One way routing- is this achievable

PF

Yes. 2 staircases, 1 up 1 down

Queue control – how will this be done

PF

Customers are booked into collection slots, no drop ins and you cannot turn up to view a vehicle, so queues are not a significant risk. Sufficient space for customers to social distance

Floor markings – social distancing / chalk pavement

PF

Not required as site large enough to cope with employee traffic. Chair barriers placed around printers

Training – train, re-train and train again – cultural

All senior staff

Training by department

Sickness – no sick staff / set procedures enforced

PF

Before re-open we will issue strict guidance to staff re not attending work if symptomatic / in a household with someone symptomatic. There will also be a self-certification form to sign for every returning employee

Customer temperature monitoring – possible inclusion

PF

No, though we will have hand sanitizer and offer masks

Face coverings – take a view, customers may expect this

PF

Handover and garage staff, customers if they choose one

Social distancing – how will this be implemented / enforced

PF

Office viewed, sufficient space for a phased reopening to keep staff distant at work stations. Choke points identified, we will have signs up and staff will be trained in the importance of keeping their distance

Physical barriers – around tills and bars – not ideal

PF

Not likely to be necessary, though this decision can be reviewed if issues are identified. Desk barriers will be easy to put in place, and chair barriers around printers

Handwashing – training / signage

PF

Planned for kitchen and bathrooms, and at entrance and bottom of stairs.

Signs – explain / apologise / contactless payment only

PF

Payment to be made in advance for deposit, fee, tax etc. if we are forced to take cash for any rare incident gloves can be worn by staff. No cash is paid out to customers, bank transfer

 

COVID-19 SPECIFIC

Completed By

Comments

Hand sanitisers – provide / keep secure

PF

Will be provided

Deliveries – how they will be received

PF

Placed in warehouse and cleaned on arrival.

Table service – consider to allow distancing

PF

Not applicable

Condiments – remove from the tables / provide single use

PF

Not applicable

Menus – paper disposable / chalkboard / wipe clean

PF

Not applicable

DEEP CLEAN AND SWITCH ON ALL EQUIPMENT

Property deep clean and sanitise – whole area

PF

New office, untouched for at least 72 hours

Boilers – check and run

PF

New office, all checked prior to first open

Electrics – check for faults

PF

New office, all checked prior to first open

Water – flush through all taps, sinks and showers

PF

New office, all checked prior to first open

Ice machine / scoop (thoroughly clean/sanitise)

PF

Not applicable

Coffee machine – deep clean

PF

None. When installed, this will be a vending machine using staff owned cups only

Coffee grinders – deep clean

PF

Not applicable

Blenders / Mixers

PF

Not applicable

Fridges – bar / kitchen / still rooms – deep clean all

PF

All brand new, left untouched for over 72 hours

Ovens – clean and check that they are fully operational

PF

Not applicable

Deep fat fryers – clean and replace oil, check thermostat

PF

Not applicable

Microwave oven – cleanliness – in / out

PF

Brand new, untouched for over 72 hours

Small items – panini / toasters

PF

Not applicable

Kitchen extraction – canopy & filter clean / check it works

PF

Not applicable

Utensils – deep clean / inspect for damage

PF

Staff to only use their own utensils

Baby chairs - clean and sanitise, document inspection

PF

Not applicable

Tables and chairs – inspect and clean

PF

All brand new, untouched for over 72 hours

 

DEEP CLEAN AND SWITCH ON ALL EQUIPMENT

Completed By

Comments

Carry out a deep clean in the toilets

PF

Available toilets have been deep cleaned, others to be deep cleaned when available to use

Signage – add best practice signs, i.e. hand washing

PF

Signs have been located

Cellars – check beer lines, FOB’s, gas bottles, storage

PF

Not applicable

FOOD SAFETY

Completed By

Comments

Running water – check for hot water

PF

Not a food business

Pest control – initiate inspections

PF

Not a food business

Use by dates – check fridges, freezers, dry stores

PF

Not a food business

Deep cleans – all areas, fridges, walk-ins, etc

PF

Not a food business

Sanitise – all surfaces post-deep clean

PF

Not a food business

Soap – provide hand soap and nail brushes

PF

Not a food business

Utensils – deep clean / inspect for damage

PF

Not a food business

Kitchen extraction – clean canopy and filters

PF

Not a food business

Gas interlock – check that it is working

PF

Not a food business

Review EHO reports – any issues o/s

PF

Not a food business

Complete temperature checks

PF

Not a food business

Check bin area - cleanliness

PF

Removed daily by cleaners

HEALTH & SAFETY

Completed By

Comments

Training – are staff adequately trained

PF

Being undertaken by PF as staff return

PPE – type / correct use / removal / storage

PF

Masks and gloves will be provided for relevant staff

Entrance points – any new or existing trip hazards

PF

Clear (though there are steps into the building)

Lighting – check all areas

PF

New office, checked prior to opening

Handrails and steps - check in all areas

PF

Checked in place

Ladders and steps - check

PF

Not applicable

Candles and tealights – check or remove

PF

Not applicable

 

FIRE SAFETY

Completed By

Comments

Fire Extinguishers – service must be in date

PF

Fire safety review arranged

Fire Alarm – carry out a bell test / check remote response

PF

All checked and working

Emergency lighting – check that it is working

PF

All checked and working

Automatic extinguishing – check that they are working

PF

Fire safety review arranged

Exit doors – check that they are clear, doors open

PF

All checked and working

Fire evacuation – undertake a new one if layout changes

PF

Many exit points unchanged due to COVID

Fire blanket – in the kitchen

PF

Fire safety review arranged

Fire training – keep up to date

PF

Fire Officers appointed

Smoking area – review to accommodate distancing

PF

Outside

Gas oven anchor cables – check that they are fitted

PF

Not applicable

 

ANY OTHER SITE SPECIFIC ISSUES TO CONSIDER

Completed By

Comments

Delivering vehicles

PF

Drivers will wear the applicable PPE equipment; will ensure 2 metre social distancing; will clean the steering wheel, driving levers, seats and handles; will provide the customer with disinfectant wipes; and will hand over the key in a closed box. Handover documents will have been provided by Underwriting team before delivery, and signed versions collected by the driver wearing gloves.

Repossession of Vehicles

PF

Drivers will wear the applicable PPE equipment; will ensure 2 metre social distancing; will clean the steering wheel, driving levers, seats and handles before driving from the customer location. Repossession documents will have been provided by Underwriting team beforehand. Customer possessions, if not removed at time of repossession by the customer, will be removed back at company location, all disinfected with wipes, and kept in a container for at least 72 hours before re-touching.

Delivery of purchased vehicles

PF

All cars purchased will be thoroughly deep cleaned before work is carried out.

Ventilation

PF

Windows open, air conditioning and in the staff area there is an air exchange system, removing stale air with fresh air sized in accordance with Heath and Safety rules.

Manchester Centre

Date of Completion:

Completed By:

Site Name:

Site Location:

4th June 2020

Allan Machesney

Manchester

M34 3QA

Planning To Re-open Checklists / Important Considerations

COVID-19 SPECIFIC

Completed By

Comments

Planning – know it inside out / review and rehearse

All senior staff

 

Layout – test the layout / customer route / seating

AM

Layout assessed and social distancing can be maintained. Sufficient space for customers attending to collect vehicles. Choke points identified. Only 1 staircase, but this is not in customer area and will not be used by customers. Staff trained in social distancing / not crossing on the stairs. Only limited office space in use currently due to very few staff on site

 

PPE – supplies / replacement procedures

AM

PPE provided for customer facing (handover) staff and garage staff. Head office has PPE it can provide, and Manchester branch has its own providers

 

Chemicals – what / where / how – re-fill bottles

AM

Chemicals (cleaning / garage) have secure storage.

Cleaning – appoint specialists / obtain certificates

AM

Professional cleaning firm used, working to a high standard. Office has been deep cleaned, and is now cleaned daily with a focus on high traffic / in use areas.

Inspect – carry out torch checks, internal audits

AM

Not applicable

Transition points – emphasis on cleaning

AM

Transition / choke points identified and detailed above in the first section ‘Layout’. Cleaned daily.

One way routing- is this achievable

AM

No, only one staircase for example up and down.  See ‘Layout’ section above.  Staff will have to avoid crossing at pinch points. Customers will not be affected.

Queue control – how will this be done

AM

Customers are booked into collection slots, no drop ins and you cannot turn up to view a vehicle, so queues are not a significant risk. Sufficient space for customers to social distance as long as only one set of customers allowed in at any one time or one set in Reception and one set in Customer Handover room (and they are controlled as they pass).

Floor markings – social distancing / chalk pavement

AM

At the moment with limited staff and the way we are managing customers, this isn’t a problem. Signage is being put in place.

Training – train, re-train and train again – cultural

All senior staff

General and Garage managers constantly reinforcing the necessity of hygiene and social distancing

Sickness – no sick staff / set procedures enforced

AM

We have issued guidance to staff re not attending work if symptomatic / in a household with someone symptomatic. There will also be a self-certification form to sign for every returning employee

Customer temperature monitoring – possible inclusion

AM

No, though we will have hand sanitiser and offer masks

Face coverings – take a view, customers may expect this

AM

For customer facing staff, and available to other staff and customers if the customer wishes

Social distancing – how will this be implemented / enforced

AM

Sufficient space in the office for all staff who are in to maintain proper social distancing. Staff who can work from home will continue to do so until such time as the government guidance changes.

Physical barriers – around tills and bars – not ideal

AM

The depth of the desk in the customer handover room has already been doubled to provide extra distance.  The customer can sit in Reception at a safe distance from staff talking to them.

Handwashing – training / signage

AM

The cleaner orders large containers of hand sanitiser. These are then disseminated into multiple smaller pump action units and are located in key areas such as bathrooms, canteen and Reception areas. Signage is being put in place.

Signs – explain / apologise / contactless payment only

AM

Payment to be made in advance for deposit, fee, tax etc. if we are forced to take cash for any rare incident gloves can be worn by staff. No cash is paid out to customers, bank transfer.

 

COVID-19 SPECIFIC

Completed By

Comments

Hand sanitisers – provide / keep secure

AM

As already mentioned all in place and replenished as and when. Stores kept on site.

Deliveries – how they will be received

AM

Deliveries come to the front door or back door.  They will be sanitized by staff wearing PPE before being brought in.

Table service – consider to allow distancing

AM

Not applicable

Condiments – remove from the tables / provide single use

AM

Not applicable

Menus – paper disposable / chalkboard / wipe clean

AM

Not applicable

DEEP CLEAN AND SWITCH ON ALL EQUIPMENT

Property deep clean and sanitise – whole area

AM

Cleaned professionally every working day

Boilers – check and run

AM

No issues with hot water

Electrics – check for faults

AM

No issues, recently checked

Water – flush through all taps, sinks and showers

AM

No issues

Ice machine / scoop (thoroughly clean/sanitise)

AM

Not applicable

Coffee machine – deep clean

AM

This has been removed for now

Coffee grinders – deep clean

AM

Not applicable

Blenders / Mixers

AM

Not applicable

Fridges – bar / kitchen / still rooms – deep clean all

AM

Cleaned daily

Ovens – clean and check that they are fully operational

AM

Not applicable

Deep fat fryers – clean and replace oil, check thermostat

AM

Not applicable

Microwave oven – cleanliness – in / out

AM

Cleaned daily

Small items – panini / toasters

AM

Not applicable

Kitchen extraction – canopy & filter clean / check it works

AM

Not applicable

Utensils – deep clean / inspect for damage

AM

Cleaner does clean these.  Staff clean again before use.

Baby chairs - clean and sanitise, document inspection

AM

Not applicable

Tables and chairs – inspect and clean

AM

Chairs are part of the cleaner’s routine, so they are cleaned.

 

DEEP CLEAN AND SWITCH ON ALL EQUIPMENT

Completed By

Comments

Carry out a deep clean in the toilets

AM

Cleaning is regular and thorough via a professional firm. 

Signage – add best practice signs, i.e. hand washing

AM

Signs for social distancing, hand washing.

 

Cellars – check beer lines, FOB’s, gas bottles, storage

AM

Not applicable

FOOD SAFETY

 

Comments

Running water – check for hot water

AM

Not a food business

Pest control – initiate inspections

AM

Not a food business

Use by dates – check fridges, freezers, dry stores

AM

Not a food business

Deep cleans – all areas, fridges, walk-ins, etc

AM

Not a food business

Sanitise – all surfaces post-deep clean

AM

Not a food business

Soap – provide hand soap and nail brushes

AM

Not a food business

Utensils – deep clean / inspect for damage

AM

Not a food business

Kitchen extraction – clean canopy and filters

AM

Not a food business

Gas interlock – check that it is working

AM

Not a food business

Review EHO reports – any issues o/s

AM

Not a food business

Complete temperature checks

AM

Not a food business

Check bin area - cleanliness

AM

Removed daily by cleaners.

HEALTH & SAFETY

Completed By

Comments

Training – are staff adequately trained

AM

Staff trained by site management, ongoing reminders

PPE – type / correct use / removal / storage

AM

Masks and gloves provided. Replacements can be ordered locally or from head office.

Entrance points – any new or existing trip hazards

AM

New bollard outside main garage hanger door.

Lighting – check all areas

AM

No issues

Handrails and steps - check in all areas

AM

Checked in place

Ladders and steps - check

AM

Not applicable

Candles and tealights – check or remove

AM

Not applicable

 

FIRE SAFETY

Completed By

Comments

Fire Extinguishers – service must be in date

AM

Current fire safety certificate.

Fire Alarm – carry out a bell test / check remote response

AM

All checked and working via recent service

Emergency lighting – check that it is working

AM

Ok

Automatic extinguishing – check that they are working

AM

Not applicable.

Exit doors – check that they are clear, doors open

AM

Recently upgraded by Team

Fire evacuation – undertake a new one if layout changes

AM

exit points unchanged due to COVID

Fire blanket – in the kitchen

AM

Yes

Fire training – keep up to date

AM

Current fire safety certificate, fire officers in place

Smoking area – review to accommodate distancing

AM

Outside

Gas oven anchor cables – check that they are fitted

AM

Not applicable

 

ANY OTHER SITE SPECIFIC ISSUES TO CONSIDER

Completed By

Comments

Delivering vehicles

PF

Drivers will wear the applicable PPE equipment; will ensure 2 metre social distancing; will clean the steering wheel, driving levers, seats and handles; will provide the customer with disinfectant wipes; and will hand over the key in a closed box. Handover documents will have been provided by Underwriting team before delivery, and signed versions collected by the driver wearing gloves.

Repossession of Vehicles

PF

Drivers will wear the applicable PPE equipment; will ensure 2 metre social distancing; will clean the steering wheel, driving levers, seats and handles before driving from the customer location. Repossession documents will have been provided by Underwriting team beforehand. Customer possessions, if not removed at time of repossession by the customer, will be removed back at company location, all disinfected with wipes, and kept in a container for at least 72 hours before re-touching.

Delivery of purchased vehicles

PF

All cars purchased will be thoroughly deep cleaned before work is carried out.

 

Wickford Centre

 

Date of Completion:

Completed By:

Site Name:

Site Location:

3rd June 2020

Paul Foster

Wickford

SS12 0JX

Planning To Re-open Checklists / Important Considerations

COVID-19 SPECIFIC

Completed By

Comments

Planning – know it inside out / review and rehearse

All senior staff

Planning complete

Layout – test the layout / customer route / seating

PF

Layout reviewed for staff and customers, social distancing can be maintained, single story no staircases. All staff on site have been moved into the boardroom, and are able to socially distance. The rest of the office area is closed. The garage is in use but is easily large enough to maintain social distancing. Multiple exits from the garage.

PPE – supplies / replacement procedures

PF

Face masks to be provided for garage staff, handover staff, customers if they would like them

Chemicals – what / where / how – re-fill bottles

PF

We will use cleaners for the office, some chemicals in the garage, there is a storage area for chemicals. Warning signs will be in place

Cleaning – appoint specialists / obtain certificates

PF

Only board room in use, was deep cleaned before use and is being cleaned thoroughly every other day

Inspect – carry out torch checks, internal audits

PF

Tested and working

Transition points – emphasis on cleaning

PF

Transition / choke points identified. As above only the board room in use for a limited number of staff. Choke point is the door, staff trained to socially distance

One way routing- is this achievable

PF

Only 1 room in use for office staff, not necessary for the garage though it is achievable as multiple exits

Queue control – how will this be done

PF

Customers are booked into collection slots, no drop ins and you cannot turn up to view a vehicle, so queues are not a significant risk. Sufficient space for customers to social distance

Floor markings – social distancing / chalk pavement

PF

Not required as site large enough to cope with employee traffic. Chair barriers placed around printers.

Training – train, re-train and train again – cultural

All senior staff

Training by department

Sickness – no sick staff / set procedures enforced

PF

We have issued guidance to staff re not attending work if symptomatic / in a household with someone symptomatic. There will also be a self-certification form to sign for every returning employee

Customer temperature monitoring – possible inclusion

PF

No, though we will have hand sanitizer and offer masks and gloves

Face coverings – take a view, customers may expect this

PF

Handover and garage staff, customers if they choose one

Social distancing – how will this be implemented / enforced

PF

Sufficient space in the board room for limited office staff on site, sufficient space in the garage area for the garage staff to maintain social distancing

Physical barriers – around tills and bars – not ideal

PF

Not likely to be necessary, though this decision can be reviewed if issues are identified. Desk barriers will be easy to put in place, and chair barriers around printers

Handwashing – training / signage

PF

Hand sanitizer provided and staff have been trained in the importance of hygiene / hand washing

Signs – explain / apologise / contactless payment only

PF

Payment to be made in advance for deposit, fee, tax etc. if we are forced to take cash for any rare incident gloves can be worn by staff. No cash is paid out to customers, bank transfer

 

COVID-19 SPECIFIC

Completed By

Comments

Hand sanitisers – provide / keep secure

PF

Has been provided

Deliveries – how they will be received

PF

Cleaned on arrival.

Table service – consider to allow distancing

PF

Not applicable

Condiments – remove from the tables / provide single use

PF

Not applicable

Menus – paper disposable / chalkboard / wipe clean

PF

Not applicable

DEEP CLEAN AND SWITCH ON ALL EQUIPMENT

Property deep clean and sanitise – whole area

PF

Office area has been deep cleaned, and is cleaned every other day, the same applies for the customer area of the garage.

Boilers – check and run

PF

Working, kitchen no longer in use

Electrics – check for faults

PF

All working

Water – flush through all taps, sinks and showers

PF

Only bathroom, all ok

Ice machine / scoop (thoroughly clean/sanitise)

PF

Not applicable

Coffee machine – deep clean

PF

Not applicable

Coffee grinders – deep clean

PF

Not applicable

Blenders / Mixers

PF

Not applicable

Fridges – bar / kitchen / still rooms – deep clean all

PF

Kitchen not in use, bottled water for drinking / making hot drinks

Ovens – clean and check that they are fully operational

PF

Not applicable

Deep fat fryers – clean and replace oil, check thermostat

PF

Not applicable

Microwave oven – cleanliness – in / out

PF

Cleaned daily

Small items – panini / toasters

PF

Not applicable

Kitchen extraction – canopy & filter clean / check it works

PF

Not applicable

Utensils – deep clean / inspect for damage

PF

Staff to only use their own utensils

Baby chairs - clean and sanitise, document inspection

PF

Not applicable

Tables and chairs – inspect and clean

PF

Those in use cleaned every other day, have been deep cleaned.

 

DEEP CLEAN AND SWITCH ON ALL EQUIPMENT

Completed By

Comments

Carry out a deep clean in the toilets

PF

This has been done, and they are cleaned regularly

Signage – add best practice signs, i.e. hand washing

PF

Signs have been located

Cellars – check beer lines, FOB’s, gas bottles, storage

PF

Not applicable

FOOD SAFETY

Completed By

Comments

Running water – check for hot water

PF

Not a food business

Pest control – initiate inspections

PF

Not a food business

Use by dates – check fridges, freezers, dry stores

PF

Not a food business

Deep cleans – all areas, fridges, walk-ins, etc

PF

Not a food business

Sanitise – all surfaces post-deep clean

PF

Not a food business

Soap – provide hand soap and nail brushes

PF

Not a food business

Utensils – deep clean / inspect for damage

PF

Not a food business

Kitchen extraction – clean canopy and filters

PF

Not a food business

Gas interlock – check that it is working

PF

Not a food business

Review EHO reports – any issues o/s

PF

Not a food business

Complete temperature checks

PF

Not a food business

Check bin area - cleanliness

PF

Removed daily by cleaners

HEALTH & SAFETY

Completed By

Comments

Training – are staff adequately trained

PF

Being undertaken by PF as staff return

PPE – type / correct use / removal / storage

PF

Masks and gloves will be provided for relevant staff

Entrance points – any new or existing trip hazards

PF

Clear

Lighting – check all areas

PF

Lighting in areas in use is ok

Handrails and steps - check in all areas

PF

ok

Ladders and steps - check

PF

Not applicable

Candles and tealights – check or remove

PF

Not applicable

 

FIRE SAFETY

Completed By

Comments

Fire Extinguishers – service must be in date

PF

Current fire safety certificate

Fire Alarm – carry out a bell test / check remote response

PF

All checked and working

Emergency lighting – check that it is working

PF

All checked and working

Automatic extinguishing – check that they are working

PF

Current fire safety certificate

Exit doors – check that they are clear, doors open

PF

All checked and working

Fire evacuation – undertake a new one if layout changes

PF

exit points unchanged due to COVID

Fire blanket – in the kitchen

PF

Current fire safety certificate

Fire training – keep up to date

PF

Fire Officers appointed

Smoking area – review to accommodate distancing

PF

Outside

Gas oven anchor cables – check that they are fitted

PF

Not applicable

 

ANY OTHER SITE SPECIFIC ISSUES TO CONSIDER

Completed By

Comments

Delivering vehicles

PF

Drivers will wear the applicable PPE equipment; will ensure 2 metre social distancing; will clean the steering wheel, driving levers, seats and handles; will provide the customer with disinfectant wipes; and will hand over the key in a closed box. Handover documents will have been provided by Underwriting team before delivery, and signed versions collected by the driver wearing gloves.

Repossession of Vehicles

PF

Drivers will wear the applicable PPE equipment; will ensure 2 metre social distancing; will clean the steering wheel, driving levers, seats and handles before driving from the customer location. Repossession documents will have been provided by Underwriting team beforehand. Customer possessions, if not removed at time of repossession by the customer, will be removed back at company location, all disinfected with wipes, and kept in a container for at least 72 hours before re-touching.

Delivery of purchased vehicles

PF

All cars purchased will be thoroughly deep cleaned before work is carried out.

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